Categories
FAQs
In this section you will find answers to your questions. If this is not the case, we invite you to send us your enquiry through contact form. We will deal with your enquiry as soon as possible.
PRODUCTS
FRAME CHANGES
REGISTRATION AND PRIVACY
PLACE AN ORDER
CANCELLATIONS AND REFUNDS
METHODS OF PAYMENT
SHIPPING AND ORDERING
RETURNS - WARRANTY - AFTER SALES SERVICE
PRODUCTS
Of course! All products Sorolla.com are available for purchase and immediate delivery through our logistics system. The speed and flexibility is our commitment.You will receive your products in record time!
Yes! Sorolla.com gives you the option of purchasing the painting without the frame, just the canvas, with its corresponding decrease in price. You just need to tick the 'without frame' option when you add the product to your basket.
In Sorolla.com we always recommend that our clients buy the paintings with the frames, as due to our status as makers of frames, we practically give away the frame with the purchase of the painting.
All the articles acquired through Sorolla.com are perfectly packaged with specific boxes and corner guards for each picture, and covered with several layers of quality bubble-wrap.
Sorolla.com takes special care in the packaging process and conditions of packaging of every one of the articles sent.
Of course! Sorolla.com sends all its pictures with the relevant equipment (eye bolts, hooks, etc). You will have all you need to hang them at once in the place you have chosen.
It is several items! A promotional package is a set containing several products at a much more attractive price than you would pay to buy them separately.
There are several ways you can find exactly the items that meet your requirements.
In the top right corner of the page is our sophisticated product search, with which you can search by any word you enter, which may be the name of the artist, the title, measurements, medium, reference number or any keyword relating to any detail of the article.
For those who prefer to search by browsing the website, you can use the system of filters, organised in various criteria such as: artist; theme; medium; price and measurements.
Search filters are a tool to help customers to find the product which best suits their tastes as quickly as possible.
You can search for a specific subject within our two main product lines (pictures and objects of art).
In the same way, you can refine your search within a specific subject or within one of the two product lines, using more specific filters (price, artist, measurements, medium, material).
Yes! Sorolla.com offers you technical data sheets for each product it sells, which contain the relevant characteristics of each item.
Sorolla.com strives daily to offer our customers the best quality/price in the art market.
Sorolla Arte has maintained close relationships with its providers and painters for years, obtaining merchandise at a lower price than other businesses in the sector.
Moreover, the making of the frames and mounts of the finished picture takes place in our workshops, thus reducing the price to the customer. Because of this, Sorolla Art Gallery always offers the best products at the best prices.
There are two main reasons why a work may suddenly change in price:
* Related to the creator of the work (increase/decrease in market value, death, etc.)
* Relating to the Collection available on the market (number of existing works on the market in a particular style or by a certain artist).
FRAME CHANGES
The Sorolla.com workshop is available to customers.
If you like a painting, but the frame doesn't match with your preferences or your home decor, we will exchange it for the one you want. Choose the frame you like of all our framed paintings and contact to our shop by phone: (+34) 954 501 111 or email: orders@sorolla.com.
In just 24 hours we will change the frame and we will send your framed painting!
(This service has an extra cost of 20 euros for labor)
REGISTRATION AND PRIVACY
Of course! Subscription is completely free and we only send the bulletins to those customers who ask for this.
You need to create it. The password to open a personal account at Sorolla.com must be composed of a series of letters, numbers or a combination of the two, which you can choose for yourself. So that you do not forget your password, we recommend that you think of one which will be easy for you to remember.
It is very simple. When you receive an email in your mailbox, reply with 'unsubscribe' in the subject and you will be deleted from our database immediately.
Of course; all personal data collected by Sorolla.com is automatically processed, and the organisation is registered with the Data Protection Agency under the name of Sorolla Arte S.L., thereby complying with current legislation (Act of Parliament) on the subject of the Protection of Personal Data.
PLACE AN ORDER
We offer you 3 ways to order:* Through our internet website www.sorolla.com (24 hours per day, every day) having registered as a customerThrough our Customer Services department by telephoning (Spain) - 0034 954 501 111 (Monday to Friday, 10:00 - 14:00). By email (orders@sorolla.com) indicating the reference number of each of the products making up your order and the method of payment you wish to use. We will contact you to confirm that your order is valid.
If you have a promotional code you're in luck.
Using it is very simple. Just place your order in the normal way; in the last stage of the purchasing process you will be asked whether you have a promotional code and the relevant offer or discount will be applied.
CANCELLATIONS AND REFUNDS
Of course! If you are not satisfied with your order for any reason, you have 15 working days in which to return it. You will need to contact our Customer Services department within that period. Whatever your reason for returning the article, make sure you keep your original invoice, because it is the only document you can use as security for the refund of the amount of the order.For more information see the "refunds" section in our conditions of purchase.
Your order can be completely cancelled before it is shipped by contacting our Customer Services.
If your order has already been shipped at the time of your request, we cannot stop the delivery.
METHODS OF PAYMENT
Sorolla.com offers you several payment options. You can pay for your purchases through the internet with a credit card, with cash on delivery, with a bank transfer, through your PayPal account.
- Credit Card : At the time of payment, the symbols on your browser indicate that you are on a secure connection.
- Cash on delivery: This method of payment is not valid for orders above 1,500 €. (This method of payment incurs an additional cost of 5%, with a minimum of 10 €.)
- Bank Transfer: On the invoice you will find information on the bank account to which you should transfer the cost of the order.The products listed in the order will be reserved for 10 working days. Once we have received the bank transfer we will proceed with the immediate dispatch of your order. This process is slower than using a card.
- PayPal: One of the quickest ways to pay online. You can check your online transaction history through your PayPal account 24/24. (This method of payment incurs an additional cost of 3%, with a minimum of 5 €.)
For more information see our Conditions of Purchase.
Of course! Sorolla.com strives to combat internet fraud; the efficiency and reliability of our website is guaranteed by our contract of security.
Offering a secure service is one of our main concerns at Sorolla.com. Our payment is secured by THAWTE, ensuring the total security of online transactions.
Sorolla.com is enrolled with THAWTE to ensure the security of its payments.
Sorolla.com has chosen to protect and secure its payments with THAWTE, encrypting the connection when payments are transmitted on the network. When you see the payment symbols, you may consider that their operation is protected.
If our security provider or our security department suspects any irregularity or fraud, we reserve the right to cancel the transaction for security reasons.
- Check the technical requirements listed in the page before the card payments screen for your online purchase.
-Enter your card details correctly.
-Enter the password for your card for online payments. If you do not yet have one, contact your bank so that they can arrange one for you.
If, despite fulfilling all the requirements, the transaction will not work properly or you have any doubts on the validity of the transaction due to any computer problem, please contact our Customer Services.
The information you need to make a bank transfer to Sorolla.com is:
a. The name of the account to be credited: Sorolla Arte S.L.
b. The account number, which will be given in your invoice.
c. The reference number of the purchase/order: This is Sorolla.com's transaction number which must be recorded in the transfer.
You can check your invoice at any time on our website via the link "Track your order".
As we ship your order, you will have the option to view and/or print your invoice from the "Track your order" section.
SHIPPING AND ORDERING
Sorolla.com offers you the following shipping options:
- DHL Express Shipping.
Shipments to countries inside EUROPE will be sent via the shipping company DHL; the delivery time will vary from 3-10 days depending on the area.
Shipments OUTSIDE EUROPE have a normal delivery time which varies from 5-12 days depending on the destination.
* For countries NOT belonging to the EU, Sorolla.com will only ship paintings without frames or stretchers. These shipments will be made in cylindrical tubes containing the rolled up painting.
- European Union (EU)............................................................ 35 €
- International (all other countries).................................... 60 €
For countries NOT belonging to the EU, Sorolla.com will only ship paintings without frames or stretchers. These shipments will be made in cylindrical tubes containing the rolled up painting.
Of course! You can view the status of your order through the 'Track your order' section on our website.
Of course! Sorolla.com sends all orders gift-wrapped and well presented, ready to give as a present.
We also offer our customers the option to send the gift directly to the person you indicate in the shipping information, with a gift tag included. For this you must tell us in the "comments" field the text which you want on the gift tag.
The consignment number will be sent automatically by email once the order is confirmed.
Yes! The couriers will ask that person for proof of identity and ask them to sign the delivery line.
Yes! You should refuse to accept the order if it is not what you asked for or if the packaging is opened or damaged. In such a case, you should sign the delivery voucher, adding under "Comments" the reason why you have not accepted the package, Once you have done this, you should inform us by email or by telephoning Customer Services.
Sorolla.com advise you to open your order as soon as possible to check that it is in good condition and that the products purchased are suitable. If this is not the case, you have 24 hours in which to contact our Customer Services who will contact the carrier to inform them of the error or of the poor condition of your order and arrange for it to be collected.
Sorolla.com checks all packages before sending them, in order to ensure that the contents of each shipment are correct. However, if you do find a mistake, we would appreciate it if you would indicate this on the delivery note rather than reporting it to us by email.
RETURNS - WARRANTY - AFTER SALES SERVICE
Yes!. Every painting by a named artist sold by Sorolla.com is sent to the customer or buyer together with its GUARANTEE OF AUTHENTICITY, specifying its materials, quality and status as a unique work created by its legitimate artist, which may not legally be copied.
Yes! You have 15 working days to arrange its return and refund. You must contact Customer Services during this period and return the products in their original packaging and in perfect condition.
For more information see our conditions of purchase.
No! Sorolla.com does not refund the shipping costs. The shipping costs must be borne by the customer unless the product does not conform to what you ordered.
No, this is not possible. If you are not satisfied with your order, you can inform us within a maximum period of 15 working days to arrange for its return and request a refund. After having received the refund you can then make a new purchase.
Our headquarters and public showroom is located in Seville. The address is C/ Canalejas 6, 41001, Seville, Spain.
Sorolla Art Gallery has put on several exhibitions throughout the country in its over 30 years of experience and was the first art gallery to become a franchise.